Faq

How long does shipping take?

We offer standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-4 business days. Delivery times may vary depending on your location. You will receive a tracking number via email once your order is dispatched.

Do you ship internationally?

Yes, TerraSvelte ships to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like final sale products may not be eligible for return. Please refer to our full Returns Policy for detailed information.

How do I initiate a return or exchange?

To start a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will guide you through the process and provide a return authorization and instructions.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we have processed it.

How do I find the right size for Dresses, Pants, or Skirts?

We provide detailed size charts for each product category. Please refer to the specific chart available on each product page. We recommend comparing your measurements with our chart for the best fit, as sizing can vary between styles.

Are your products true to the images on the website?

We strive to represent our products as accurately as possible. However, slight variations in color or detail may occur due to monitor settings and photography lighting. If you have specific concerns about a product, please contact us at [email protected] before purchasing.

Do you offer gift cards or gift wrapping?

Currently, we do not offer physical gift cards or gift-wrapping services. However, you can purchase any item as a gift for someone by entering their shipping address at checkout.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods as displayed at checkout.

Is my payment information secure?

Absolutely. All transactions on TerraSvelte are processed through a secure, encrypted payment gateway. We do not store your full credit card details on our servers.

How can I get help with an issue not listed here?

Our dedicated customer support team is here to assist you. For any questions or concerns, please email us at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.