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Terms of service

Terms of Service

Welcome to TerraSvelte. By accessing and using our website located at www.terrasvelte.com (the "Site") and purchasing our products, you agree to be bound by the following terms and conditions ("Terms of Service"). Please read them carefully.

We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

User Agreement

By using the TerraSvelte Site, you represent that you are of legal age in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our service.

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our services.

All purchases are subject to product availability. We reserve the right to limit or discontinue the sales of our products to any person, geographic region, or jurisdiction at any time.

Limitation of Liability

TerraSvelte shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the Site or any products purchased through the Site.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

Intellectual Property Protection

All content published on the TerraSvelte Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of TerraSvelte or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

The TerraSvelte name and logo, and all related product and service names, design marks, and slogans are the trademarks or service marks of TerraSvelte. You are not authorized to use any such marks without our prior written permission. All other trademarks appearing on the Site are the property of their respective owners.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this Site without explicit written permission from TerraSvelte.

Refund & Return Policy

We want you to be completely satisfied with your purchase from TerraSvelte. If you are not satisfied with an item, you may return it within 30 days of the original shipment date for a full refund of the product price, subject to the conditions below.

  • The item must be unused, unworn, and in its original packaging with all tags attached.
  • You must initiate the return process by contacting our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number and instructions.
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item shipped).
  • Refunds will be processed to the original method of payment within 10 business days after we receive and inspect the returned item.
  • Sale items, clearance items, and personalized products are final sale and cannot be returned or refunded unless defective.

For any questions regarding returns or refunds, please contact us at [email protected].

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.