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Tracking order

Thank you for shopping with TerraSvelte! We are committed to keeping you informed about the status of your order every step of the way. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the address used during checkout. This email will contain your unique tracking number and a link to the carrier's website.
  2. Use the Tracking Number: Your tracking number is the key to monitoring your package. You can enter this number directly on the shipping carrier's website (e.g., USPS, FedEx, DHL, etc.) provided in your email.
  3. Check Your Order Status Page: You can also click the "Track Order" link in your shipping confirmation email. This will take you to a dedicated page with the latest status updates for your specific shipment.

Using a Universal Tracking Service

For a comprehensive view, especially for international shipments that may involve multiple carriers, we recommend using a reliable universal package tracking service. These platforms aggregate tracking data from hundreds of carriers worldwide.

We suggest using 17Track. It is a widely trusted and user-friendly service.

How to use 17Track:

  1. Visit the 17Track website.
  2. Paste or type your tracking number into the main search field.
  3. Click "Track" or press Enter. The site will automatically detect the carrier and display the detailed progress of your shipment, including location updates and estimated delivery dates.

Note: Tracking information may take 24-48 hours to update in the carrier's system after the shipping label is created.

What Your Order Status Means

  • Processing: Your order is being prepared for shipment in our warehouse.
  • Shipped: Your order has left our facility. A tracking number is now active.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: Your package is on the delivery vehicle and will be delivered soon.
  • Delivered: The package has been delivered to the provided address.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period or a status that seems incorrect, please do not hesitate to contact our customer support team for help. We are here to ensure you receive your TerraSvelte items smoothly.

Email us at: [email protected]. Please include your order number and tracking number for faster service.